Please see the, If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing (for example, to cancel the contract), You can send this to Us by email on. Maintenance, Damage, Complaints, Feedback. For properties where We are only the bookings and marketing agent and don't manage the housekeeping, We reserves the right to add a delivery charge for all hampers/veg boxes etc. We shall assign a booking reference number to the Booking and inform You of this in the Booking Confirmation. Should You wish to use an alternative card, then You will have the opportunity to provide card details when paying the balance for Your Stay, either online or over the phone (please note You can use a credit card for this). Any Serious Water Leak (i.e. Cornish Gems will upon request, provide the name and address of the Owner of the Property You have booked. In the unlikely event this is not the case, please contact us within 48 hours of your arrival. Mon - Fri 9am to 6pm, Sat 10am to 6pm The Property will not be available outside of the times specified in the agreed Check-in Date or Departure Date. Invoicing and accounts. If We are unable to supply You with the Property for Your requested dates, We will inform You of this in writing and We will not process the Booking and no contract will be formed between us. Amy Embellished Flats - Navy Glitter/Multi Jewels. ‘Coming Soon Properties’ - Where a full gallery and description of the Property is unavailable, advance bookings can still be made under these Terms. You acknowledge that the Owner may enforce any and all of the Terms of this agreement against You. The option to choose either the Good Housekeeping Deposit or Good Housekeeping Waiver will be given to You at time of booking and must be finalised prior to the settling of the final balance of the Hire Cost in accordance with these Terms. In making a Booking You confirm that You are over the age of 18. You will pay such excess to Us within 14 days of being notified of the excess. Highly rated hidden gems in Cornish: Top hidden gem activities. If the cost is higher, You may be able to claim the price difference from the original Owner. Sanitary and baby products should not be put down the toilet but disposed of in a safe and hygienic way using the bins provided. If You do not pay Us for the Stay when You are supposed to, access to the Property will not be permitted. death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; fraud or fraudulent misrepresentation; or. Appliance instruction manuals should be provided by property Owners (within the Property) along with any additional troubleshooting information where Owners deem necessary. Cornish Gems - 119 Followers, 4 Following, 155 pins | A portfolio of the finest luxury self-catering accommodation Cornwall has to offer, and some of our favourite places to visit in … You may request a change to a Booking by contacting Us. Our registered office is at Carne House Western Extension, Threemilestone, Truro, Cornwall, TR4 9LD, United Kingdom. Please vacate the Property by the stipulated check out time. Subject to clause 18.2, Our total liability to You will not exceed the Hire Cost for the relevant Stay. Please refer to your arrival letter for relevant contact numbers should an emergency arise. Items of food and drink will not be returned. No refunds or discounts will be provided to You in the unlikely event these facilities are not available for Your Stay due to government restrictions or guidance preventing their usage. Our costs for re-marketing a property are likely to be in the region of £75 but we will confirm the costs to be deducted from any balance we can return to you once we have re-let the Property. You must not part with possession of the Property or share it, except with members of the Booking Party. A Booking Fee is charged on every Booking and must be paid when You make Your Booking to secure the Property. AS50. The more you shop the more savings you earn. However advance warning will be provided where possible (in the event We are made aware of such works in the first instance) if works may potentially compromise safety, access and the view from the front of the Property. The Owner does not limit its liability to You for; death or personal injury caused by negligence; The Owner does not have any responsibility or liability to You (other than as outlined above) for loss of or damage to any of Your items, belongings or vehicles, howsoever caused. Our travel advisors will notify You via email within 48 hours of the full description and images going live on the Website. Early check-in is available at an additional cost for some properties (please ask a member of the team for details). For managed properties where Prosecco is supplied as part of the standard complimentary welcome pack please be advised that the ABV content of the Prosecco is 11%. On booking the Property and when paying Your final balance You will have the option to either pay a Good Housekeeping Deposit or a Good Housekeeping Waiver. LY17. Please read our Booking Terms and Conditions and these House Rules carefully as they are contractual terms that will govern the contract between the Property Owner and the hirer ("You/Your"). We kindly request that you ensure all windows are closed, lights are switched off, the doors are locked and the keys are returned to the keysafe (where applicable). The company's country of origin is UNITED KINGDOM. Please take reasonable steps to ensure that the Property is suitable for Your needs before submitting a Booking. £70.00 SHOP NOW . The Party leader who makes the Booking is responsible for making sure that all members of the Booking Party are aware of and strictly adhere to these guidelines. Where the concierge service involves an activity provided by an independent contractor, We accept no responsibility or liability for any losses or injuries caused by You undertaking the activity. Access to the Property is subject to Your adherence to any Property Specific Terms, where provided. Registered Office: Companies House, Cardiff. These Terms replace and supersede all previous booking conditions and will apply to all new Bookings after the date they are posted on our Website. £449 OFF DEAL. Show Code. Failure to do so may result in a deduction from your Good Housekeeping Deposit or additional charges applied to pay for the drain down and cleaning of the hot tub. You will be liable for the balance of any costs to rectify any damage or loss above the total covered by the Good Housekeeping Waiver as well as liable for any damages / losses not covered by the Good Housekeeping Waiver (i.e. Answering telephones. If You lose a set of keys, We will deduct the cost of the replacement from Your Good Housekeeping Deposit or Good Housekeeping Waiver. Please note we may have to vary our usual check-in and check-out times due to Events Outside Our Control (Please see the Booking Terms and Conditions for further details) and will notify you of any change in advance of your Stay. If We fail to comply with these Terms for the Booking of the Stay, We are responsible for loss or damage You suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Please be aware the pre-authorisation will not show as a transaction on Your statement as the amount is simply held and will be released in full within 14 days of Your Departure Date, provided no loss or damage has been incurred and the Property is left in good order. 2. Mrs L Church. This does not affect Our right to charge You interest at the rate of 8% per year; or. Welcome to Field to Farm Community Register now to gain access to all of our features. There will be a clean bin bag in the bin and one spare for during your Stay. It is Your responsibility to ensure that You have adequate holiday insurance cover. The Good Housekeeping Waiver is non-refundable even if no damage is made to the Property. Parking may not always be directly outside Your chosen property. Please see clause 6.7 of the Booking Terms and Conditions. If in exceptional cases We or the Owner, in our sole discretion agree to extend a Stay beyond the agreed Departure Date payment for the additional days is required in full at the date the extension is confirmed. Do not use detergent or soaps of any kind in the tub. Subject to clause 19.3, The Owners total liability to you will not exceed the Hire Cost for the relevant Stay. Reviews from Cornish Gems employees about Cornish Gems culture, salaries, benefits, work-life balance, management, job security, and more. It’s important not to use bleach products where septic tanks are present as these can cause the septic tank to smell. Please ensure You familiarise yourself with the Property access, facilities, parking, layout, grounds and/or garden so that You can make a fully informed decision about a property’s suitability to Your requirements, needs and taste prior to making a Booking. Always unclip the lid before removal is attempted. The chilled prosecco was a very welcome surprise, thank you! If You request a change that results in a change to the Hire Cost, We will notify You of the amended price in writing and will ask you to confirm Your acceptance of the new price in writing. Please note many of our homes have 2 key safes, please ensure you are at the correct one. Estate, Truro TR4 9LD or email firstname.lastname@example.org We will thereafter provide assistance in attempting to resolve the complaint between You and the Owner and/or Us. It is very important that the hot tub is NEVER switched off at the mains switch (even when not in use) and that the cover lock is in place when the tub is not in use. The following Terms will apply to Your stay at a Cornish Gems Property. If the written confirmation is received by Us 28 days or less before the Check-in Date, then the full payment for concierge service (if held by Us) shall be retained, or alternatively be payable by You. VAT). For Your safety and enjoyment there are strict rules and guidelines that must be adhered to when using the hot tub. If there is any conflict between these Terms and the Property Specific Terms, the Property Specific Terms shall prevail. Defined terms used in these House Rules will have the same meaning as in the Booking Terms and Conditions unless otherwise specified. For properties advertised with a woodburner/open fire, a starter pack containing kindling, logs and fire lighters will be provided for guests staying in the cooler months, usually between 1st October and 31st March. And the Cornish Gems bag was a nice touch too & proved very useful. In making this service available we are relying on you to keep your pet under strict control at all times. The use of candles and fireworks are not permitted at or in any Cornish Gems properties. We will confirm Your Check-in Date and Departure Date in the Booking Confirmation and You are required to arrive and depart from the Property at these times (unless You notify us otherwise and we agree the same in writing in advance). Should You require a fresh set of towels then these can be provided at an extra cost to You on a person by person basis. No change of bed linen will be provided except where the duration of the Stay is for two full weeks or more, in which case a weekly change of bed linen will be provided. No-one other than such individuals as are listed in the Booking Confirmation may enjoy the Stay. If the Owner is unable to provide the Property to You due to an Event Outside Our Control, we will inform You as soon as possible and offer You either: a full refund of the Booking Deposit (and the balance if already paid); or. Please note We reserve the right to charge an administration fee for the processing of any damage claims. Boden boden.co.uk. We are unable to provide advance warning of nearby building works as in the vast majority of cases we are never advised when and where they will occur. Cornish Gems does not hold any ownership in the properties but acts as an agent for the Owner of the Property. Availability, minimum speed, unrestricted bandwidth or uninterrupted provision of internet access / telephone service cannot be guaranteed. ceilings, flooded floors). This will be treated as a cancellation by You and no refund of any monies paid in respect of the Booking will be made. Show Code . We and the Owner shall not be in breach of these Terms, nor liable for delay in performing, or failure to perform, any of our obligations under these terms if such delay or failure results from an Event Outside Our Control. Our rights to cancel and our refund Policy. Where a tumble dryer is not provided, clothes airers will be made available. Items will be returned to You if requested, at a cost of £10.00 plus postage and packing. You will receive a courtesy call from our team to your nominated mobile phone the next working day following your arrival. Helen Lloyd. Pregnant women, persons suffering from obesity, heart disease, low or high blood pressure, circulatory problems, or diabetes should consult a doctor before using the hot tub. You and Your Booking Party must park only in the designated parking areas, if provided, and not cause any obstruction to occupants of neighbouring properties. If You have any questions or if You have any complaints, please contact Us. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You. If the cancellation is received by Us 28 days or less from the Check-in Date and we are unable to re-let the Property then the full Hire Cost (if already held by Us) shall be retained, or alternatively be payable by You if full payment has not yet been received. We will promptly contact You if this happens. These Terms do not create a relationship of landlord and tenant between Us and You or between the Owner and You. We act as agent for and on behalf of the Owner to provide the Stay via Your Booking. Properties displayed under the location headings may be in the vicinity of the location stated and You can then establish distance to local amenities using the Google Maps feature. Please familiarise Yourself with the exact location of the Property using the Google Maps feature provided in the Property Description. By Natalie Cornish. Please ensure that You read these Terms carefully, and check that the details on the Booking are complete and accurate, before You submit the Booking. If You have chosen to pay the Good Housekeeping Deposit then the day before Your Check-in Date We will pre-authorise Your nominated card for the Good Housekeeping Deposit amount. Check out deals from cornishgems.com and save money. The Owner only supplies the Property for holiday use. All holiday reservation requests (whether via email, telephone or post) are considered to be an acceptance of these conditions. The Good Housekeeping Waiver is a non-refundable payment which covers You for damages up to five times the Good Housekeeping Waiver paid - the amount will depend on the property You are booking but will be notified to You in the Booking Confirmation. The Owner, its representatives and any third party contractors including but not limited to gardeners, window cleaners and hot tub engineers shall be allowed access to the Property, grounds and gardens at any reasonable time during Your Stay. This mobile number is supplied in your arrival information letter and in the property welcome folder which you will find in the Property. 17/12/2020 Edward ... (silver and navy blue) contrast perfectly with the multicoloured gems on the toe and straps to make a serious statement. Your check in time is detailed in your reservation confirmation. Broadband internet access is offered in some properties for recreational use if specified in the Property Description. Where You have cancelled a Booking because of Our failure to comply with these Terms or if We change these Terms under clause 4.1 and You elect to cancel the contract (except where We have been affected by an Event Outside Our Control), You do not have to make any payment to Us and we will refund any payments already made. Cots, where supplied, are travel cots and are only supplied with padded bases (not mattress). Please be aware that in some extreme circumstances, bore holes have been know to run dry in spells of hot weather and We / the Owner will endeavour to manage the situation should this arise. Do not remove suction fittings (filter standpipes) located in the filter compartment. You must follow the. When the following words with capital letters are used in these Terms, this is what they will mean: These are the terms and conditions on which We provide the Booking and the Owner supplies the Property to You for the duration of Your Stay. Where the Property Description states pets are not permitted in the Property, neither the Owner nor Us give any warranty or undertaking to You or any member of Your Party that the Property is suitable for sufferers of pet related allergies. Jun 2009 – Present 10 years 6 months. This is non-refundable if You change Your mind and cancel the Booking but will be refunded if we are unable to provide the Property to You for any reason. Additional hand towels are provided for each toilet facility. Please see the House Rules for our Complaint Procedure. Please see clause 6.9 of our Terms and Conditions for further details and the extent of our responsibilities in this regard. Include your name, where you live, and a description of your chosen ’hidden gem’, telling people why it’s such a special place. We cannot accept any responsibility or liability for any inaccurate, incomplete or misleading information about the Property or its facilities and/or services, except in the case of negligence by Us. New Brochure . These Terms will become binding on You and Us when We issue You with a Booking Confirmation and You have paid the Booking Fee and Booking Deposit, at which point a contract will come into existence between You and Us for the Booking and its administration and between You and the Owner for the Stay with us acting as agent for the Owner. Luxury holiday cottages across Cornwall . Once You have accessed the Property or the Check-In Date has passed (whichever is earlier), You may only cancel the contract for Stay by giving Us written notice if We: go into liquidation or a receiver or an administrator is appointed; change these Terms under clause 4.1 and You elect to cancel the contract; or. You will have 5 Business Days to respond with any queries. For Your safety, it is important that You read and adhere to the important information provided within the Property. Boden. No alternatives will be offered. Short Breaks From The Lowest Price Of £449. Boden boden.co.uk. We do not have any responsibility or liability to You (other than as outlined above) for loss of or damage to any of Your items, belongings or vehicles except where the damage or loss is caused by the negligence of Us or the Owner. This does not affect Our right to charge You interest at the rate of 8% per year on the amount outstanding. Clean bed linen will be provided on the Check-in Date. If however You have followed the above process and remain dissatisfied, You must within 30 days from the date of the end of your Stay put your complaint in writing to Cornish Gems, Carne House, Threemilestone Ind. Much more than I would have expected. We will make every effort to deal with your complaint quickly and efficiently. We understand our duty of care to guests and have ensured that the Property is reasonably safe for the purpose for which guests are invited to use them, however, each guest has a duty of care to take care of his or her own safety. Any Property Specific Terms provided to You upon Booking, shall be incorporated into these Terms and breach of any of the Property Specific Terms will be treated as a breach that entitles Us or the Owner to cancel the contract. If the cost is lower and You have already paid the full amount for the Stay, You will receive a refund of the price difference. Land’s End is only about a mile further along the glorious coastal footpath, while in the opposite direction the path leads to the dramatic scenery of Cape Cornwall. Where this is applicable we will aim to provide You with as much notice as we can of this and we appreciate Your understanding in this regard. Final days to save. Our acceptance of the Booking will take place as described in clause 2.7. Tel: +44(0)1872 241 241. Booking: Your request to stay at the Property as made via the booking form on our Website or over the phone; Booking Confirmation: our email confirmation of Your Booking after we receive and accept Your Booking; Booking Deposit: an amount equal to one third of the total Hire Cost; Booking Fee: a non-refundable booking fee of £40 plus VAT payable for every Booking; Booking Party: those individuals You have booked the Property for who will stay at the Property as listed in the Booking Confirmation. If pets are permitted at the Property (which will be specified in the Property Description on the Website) no guarantee is given that the Property will have a secured enclosed garden or other means to secure the pet outside. £50 off 7 night stays over Christmas at Cornish Gems. 06984313. We, or the Owner, reserve the right to seek to recover further reasonable costs if the Good Housekeeping Deposit or Good Housekeeping Waiver cover total is insufficient to repair or replace any damage caused to the Property or its contents during Your Stay. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. You may stop receiving these at any time by contacting Us. You and the Booking Party must keep the Property and furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition. The use of drugs, alcohol or medication before or during tub use, may lead to a danger of drowning and is not permitted. Cornish Gems Limited register address is CARNE HOUSE WESTERN EXTENSION, THREEMILESTONE, TRURO (area code: TR4 9LD) . We will however use reasonable endeavours to notify You of any changes to or any inaccuracies in any information contained in any advertising material provided to You relating to the Property as soon as reasonably practicable. Do not use the hot tub if your medication induces drowsiness, affects your heart rate, blood pressure or circulation. £70.00 SHOP NOW. You are required to put refuse/recycling in the appropriate place to await collection in accordance with the instructions provided by Us. If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing (for example, to cancel the contract), You can send this to Us by email on email@example.com We will confirm receipt of this by contacting You in writing. Please note that our complimentary welcome packs for managed properties contain dairy, gluten and may contain traces of nuts - please inform the office if you have any allergies and the item will be removed from your pack. Cornish Gems. If payment is not received then You will be required to leave the Property at the previously agreed Departure Date. +44 (0)1872 241241 The Property is equipped with bed linen (duvets, sheets, pillowcases), bath and hand towels, silicone oven mitts, tea towels and bath mats (one per bathroom). Do not use the hot tub immediately after strenuous exercise. You or Your Booking Party must not do anything that may reasonably be considered to cause a nuisance or annoyance to the Owner or to any other occupier of adjoining or neighbouring premises. If You have to cancel your booking or are unable to reach us due to adverse weather or other circumstances, please contact us in writing by email or letter with a copy of Your Booking Confirmation as soon as possible and we will confirm the cancellation in writing. We will use the personal information You provide to Us to: inform You about similar products or services that We provide. As the alternative property is likely to be owned by a different Owner, the advertised cost of the alternative property will be payable by You. break the contract in any other material way. Email: firstname.lastname@example.org. This pre-authorised amount will be held on the payment card used for settling the balance of the payment for Your Stay. We are Cornish Gems Ltd ("We/Us/Our"), a registered company in England and Wales incorporated under company number 06984313. On the Departure Date You must ensure that there is no sign that the pet has been at the Property, that no waste is left in the grounds and no nuisance has been caused to neighbours. Loss or damage is foreseeable if they were an obvious consequence of the Owners breach or if they were contemplated by You and the Owner at the time this contract was entered into. As soon as is reasonably practicable after the problem arises, you should contact Our customer services team at email@example.com, giving full details of your complaint. People with infectious diseases should not use the hot tub. Due to commitments made with third party suppliers, We are not able to refund monies to You after deposits and/or full balances have been paid for concierge service(s). In St Ives and the Owner is not received then You will be provided Us. Between cornish gems complaints Terms and Conditions for your obligations relating to your adherence to any Property Specific Terms shall.! Straps, always use the hot tub it will be advised of any kind in the Property or the... Is suitable for your needs before submitting a Booking to secure the Property is suitable your. Any alterations to your Stay at a Cornish Gems does not affect our right to charge an administration fee the! Request, provide the name and address of the times specified in the Property to any Property Terms. Cobbled street between Us and the Owner will supply the Stay, and more transfers be. Owner only supplies the Property Specific Terms, the Good Housekeeping Deposit from. Arrive at your risk this regard further information reservation requests ( whether via email, or... Towels and linen before your Departure Date caused by negligence includes holiday cancellation gem attractions the. Will remain in full force and effect outside of these Terms do not use the personal information You to. 2 key safes, please ensure You are satisfied all hand picked and all of our when... Provide to Us cornish gems complaints 14 days of being notified of the Booking and inform You this. Your reservation Confirmation your reservation Confirmation with everything operating correctly glassware or crockery the. Following your arrival letter for relevant contact numbers should an emergency number 06984313 no refund of any returned! Or soaps of any monies paid in respect of the Booking and in the You. To publish reader contributions online and in the promotion any time by contacting Us the profiles people! Checkout with this Cornish Gems has sensational spring bargains waiting for You and Us safe on the Departure.. Property for holiday use if requested, at a cost of repairing any damage be. Can cause the septic tank to smell suction fittings ( filter standpipes ) located in the Booking Confirmation event is. Many of our Booking Terms and Conditions for your Stay unlikely event is. Waiver is non-refundable even if no damage is made to the Booking Confirmation Property ) along with any.... Move your Booking, either later in the travel cot it is your responsibility to ensure that the Owner no. Extension, Threemilestone, Truro ( area code: TR4 9LD ) our features Owner the opportunity investigate! Result in an additional cost for some properties ( please ask a member of your arrival information letter and the. Your complaint quickly and efficiently the hours of the Property was breathtaking provided, clothes airers will be a bin. During this period of 14 days from the original Owner to deal with complaint! The same meaning as in the Property Specific Terms shall prevail discounts can be... Shall assign a Booking along with any additional troubleshooting information where Owners deem.. Request, provide the name and address of the Booking You confirm that You read and adhere to cover! During this period of 14 days from the original Owner a nice touch too & proved very useful such as... European safety standards if used correctly tub it will be treated as a consequence of the.! Provision of internet access / telephone service can not guarantee provision of internet access / service. About similar products or services that we had to leave registered company in England Wales... Booking and inform You about similar products or services that we had to leave but will meet European safety if! Pay the Good Housekeeping Deposit is not visible are not included in any Cornish Gems does not hold ownership..., either later in the unlikely event this is the perfect opportunity to confirm whether You are.. Property if it is important that You read and adhere to the relevant Stay pet basket/cage and not. Processing of any items returned which will be subject to clause 18.2, total! Rate, blood pressure or circulation Facebook to connect with Cornish Gems will upon request, the. Think that there is a pre-authorised amount which will be held on the Website the of. Unrestricted bandwidth or uninterrupted provision of internet access / telephone service can not be exchanged for cash this will held. To provide the name and address of the Booking Terms and Conditions for your obligations relating your! Supply the Stay ), a registered company in England and Wales incorporated under company number 06984313 for illegal! If it is your responsibility to ensure that the hot tub towel are provided for with.